Everything you want to know before you buy

Absolutely! We love bringing unique ideas to life. If you have something in mind that isn’t currently offered on the website, reach out and tell me what you’re envisioning. Totally custom products may require additional design time, sourcing, testing, or special materials, so pricing and turnaround time will vary depending on the project. Once I have the details of your idea, I can let you know what’s possible and provide a custom quote. Because these pieces are created specifically for you, totally custom orders are considered final sale once the design and details have been approved.

Choose your product, select the available options, add your custom text, and upload your photo. We will review your order before creating your keepsake.

Yes. Most products can include names, dates, short messages, or other personalized wording. Available options are listed on each product page.

Many products can be ordered without personalized text. Check the product page for available options.

Choose a clear, high-resolution photo with good lighting. Close-up subjects and well-lit images usually produce the best results. We may refuse images that are copyrighted, licensed, inappropriate, offensive, or otherwise unsuitable for reproduction.

We accept JPG, PNG, and HEIC files. For the best print quality, we recommend images that are at least 2000 × 2000 pixels and 300 DPI.

We will review your photo before production. If it does not meet our quality standards, we will contact you and help you select a better image.

Yes. We will email you a digital proof for approval before production begins.

We begin processing orders quickly. Contact us within two hours of placing your order, and we will do our best to make the requested change or cancellation.

Yes. Bulk and wholesale pricing may be available for events, corporate gifts, organizations, and resellers. Contact us for a custom quote.

Once your order ships, you will receive an email with your tracking number. Registered customers can also view order information in their account.

No. You may order one keepsake or multiple items.

Expedited production may be available for an additional fee. Contact us before ordering to confirm availability.

Yes. Add your message during checkout, and we will include it on a gift card with your order.

Yes. Contact us with your previous order number, and we can help recreate the design or apply it to another product.

Enter your code in the discount or promo code field at checkout. The discount will be applied before payment.

Production typically takes 3–5 business days after you approve your digital proof.

Standard shipping within the United States typically takes 3–5 business days after production is complete.

Standard shipping is free on U.S. orders over $99.00. Shipping costs for other orders are calculated at checkout.

Yes. We ship to most countries. International delivery usually takes 7–14 business days, depending on the destination and customs processing.

Contact us as soon as possible. We will review the issue, file a shipping claim when necessary, and arrange a replacement at no additional cost.

Our keepsakes are made from premium materials such as high-grade acrylic, natural wood, metal, and quality canvas. Materials vary by product and are selected for their beauty and durability.

Gently dust it with a soft, dry cloth. Use a clean microfiber cloth on acrylic surfaces. Avoid harsh chemicals, abrasive cleaners, and extended exposure to direct sunlight.

Our UV inks are GREENGUARD Gold certified for low chemical emissions. We also use recyclable packaging and continue to look for ways to reduce waste and improve our processes.

Sizes vary by product. Available dimensions are listed on each product page.

We offer a 30-day satisfaction guarantee. Contact us within 30 days of receiving your order, and we will work with you to provide a replacement or refund.

Please contact us within 30 days. We want you to love your keepsake and will work with you to make things right.

Because our products are handcrafted to your specifications, personalized items cannot be exchanged for a different product. Please contact us if your order is damaged, defective, or incorrect.

Approved refunds are processed within 3–5 business days. Your bank or card provider may take an additional 5–10 business days to post the credit.

Each keepsake is individually produced using professional UV-printing technology and carefully hand-finished by our team.

Yes. Every item is inspected before shipping. We check the print quality, color, personalization, construction, and finishing details.

We use professional UV-cured inks that produce vivid, durable color. Our UV inks are GREENGUARD Gold certified for low chemical emissions.

No. You may check out as a guest. Creating an account makes it easier to view orders, track shipments, and reorder previous designs.

Select "Forgot Password" on the login page and enter your email address. You will receive an email with instructions for resetting your password.

Yes. Sign in and visit the "Orders" section to view past purchases, order information, tracking details, and available reorder options.